Verification Policy

Overview

N3W maintains a directory of independent wellness professionals who self-report their credentials and complete identity verification. This Verification Policy outlines our verification process and directory standards.

Who Can Apply

We accept applications from licensed and certified wellness professionals in the following categories:

Eligible Professions

• Dietitians & Nutritionists: Registered Dietitians (RD), Registered Dietitian Nutritionists (RDN), Licensed Nutritionists
• Mental Health Professionals: Licensed therapists, counselors, psychologists, psychiatrists, social workers (LCSW, LMFT, LPC, etc.)
• Fitness Professionals: Certified personal trainers, fitness coaches (NASM, ACE, ACSM, etc.)
• Yoga Instructors: Registered Yoga Teachers (RYT-200, RYT-500, E-RYT), certified yoga instructors

Minimum Requirements

• Active, valid professional license or certification (where applicable by profession/jurisdiction)
• Professional liability insurance (where required by profession/jurisdiction)
• Clean professional disciplinary record
• At least 18 years of age
• Legal authorization to practice in your location

Note: Requirements vary by profession. For example, yoga instructors may have different licensing requirements than mental health professionals. You attest that you meet all legal and professional requirements for your specific profession and location.

Verification Process

Our verification process is automated and typically completes within minutes unless additional review is required.

Step 1: Application in the N3 Wellness app

• Download N3 Wellness on iPhone and sign in
• Complete the in-app professional application (education, experience, specialties, and related details)
• Provide credential information and documents as prompted in the app
• Sign the Professional Terms and attest that all information is accurate and current

Step 2: Automated Review & Identity Verification

• Identity verification through Stripe Identity (government-issued ID)
• Automated review of uploaded credential documents for completeness
• Professional legally attests that all credentials are current and valid
• System checks for any obvious issues or missing information

Step 3: Additional Review (If Needed)

• If red flags are identified by our system or through user reports, we may conduct manual review
• We may verify credentials with licensing boards if concerns arise
• We may check publicly available disciplinary records during spot checks
• This additional verification is discretionary and only conducted when warranted

Step 4: Approval & Onboarding

• Approved professionals receive confirmation email
• Profile is published to the N3W™ directory
• Access to professional dashboard is granted
• "ID Verified" badge is displayed on profile (identity verification only, not credential verification)

Step 5: Denial or Additional Information Required

If your application requires additional information or is flagged for review:

• You will receive an email explaining what is needed
• You may submit additional documentation if applicable
• You may contact support to discuss the issue (see Appeals Process below)

Required Documents

What You'll Submit

• Government-Issued Photo ID: Driver's license, passport, or state ID (verified through Stripe Identity - not uploaded to us directly)
• Professional License/Certification Documents: Upload copies of your current, unexpired licenses or certifications
• License/Certification Details: Provide license numbers, issuing authority, and expiration dates for each credential
• Professional Liability Insurance Attestation: Attest that you maintain current professional liability insurance appropriate for your practice (no certificate upload required unless requested during a spot check)
• Optional Credential Verification Links: If your credentials can be verified online (e.g., state license lookup), you may provide links to expedite review

Document Requirements

• All documents must be clear and legible
• Photos or scans accepted (PDF, JPG, PNG)
• Maximum file size: 10 MB per document
• Documents must not be expired
• We may request additional documentation if concerns arise or during periodic spot checks

Verification Criteria

To pass verification, applicants must meet all of the following criteria:

Credential Validity

• License/certification is current and not expired
• License is in good standing with no restrictions
• License is valid for the jurisdiction where you practice
• Issuing organization is recognized and accredited

Professional Standing

• No active disciplinary actions or complaints
• No history of license suspension or revocation
• No criminal convictions related to professional practice
• No outstanding ethical violations

Insurance Requirements

• Professional liability insurance appropriate for your profession and scope of practice
• Policy must be current and active
• Coverage must comply with your jurisdiction's requirements

Note: Insurance requirements vary by profession, jurisdiction, and scope of practice. You attest that you maintain appropriate coverage as required by your profession and location. N3W does not verify insurance certificates unless concerns arise or during spot checks.

Identity Verification

• Government ID matches application information
• Name on credentials matches ID
• Photo on ID is recent and clear

Data Security & Privacy

How We Protect Your Data

• All documents are encrypted in transit and at rest
• EXIF metadata (GPS, camera info) is automatically stripped from images
• Access is restricted to authorized personnel only
• Documents are stored securely in encrypted cloud storage

Data Retention

• Active Professionals: Profile and application materials we store are retained while your listing is active and as needed to operate the directory
• After profile removal or failed verification: Data we control is retained only as necessary for legal, security, operational, or compliance purposes, then deleted or de-identified when no longer needed
• Stripe Identity:Government ID and selfie data are collected and retained by Stripe as our identity verification provider. We receive verification outcomes and session metadata; we do not store your ID images or selfie in N3 systems. How long Stripe retains verification media is governed by Stripe's policies.

What We Display Publicly

Your public profile includes:

• Name, photo, profession, and specialties
• Bio and practice information
• Education and certifications (titles only, no license numbers)
• Verification badge and status

We do NOT publicly display:

• License numbers or credential IDs
• Government-issued ID information
• Insurance policy details
• Personal contact information (unless you choose to share)

Ongoing Requirements

To maintain verification status, professionals must:

Keeping Your Information Current

• Update credentials annually or when they expire through your professional dashboard
• Re-attest that your credentials and insurance remain current and valid
• Upload updated documentation as needed
• Review and update your profile information regularly

Note: You can update your credentials at any time through your dashboard. When updating, you will attest that the information remains accurate and current.

Notification Requirements

You must notify us within 10 business days if:

• Your license is suspended, revoked, or restricted
• You face disciplinary action by your licensing board
• Your insurance coverage lapses or is cancelled
• You are convicted of a crime related to your practice
• You change your legal name or move to a new jurisdiction

Profile Maintenance

• Keep your profile information accurate and up to date
• Respond to user inquiries in a timely manner
• Maintain professional conduct in all interactions
• Comply with your profession's ethical guidelines

Suspension & Removal

Reasons for Suspension

Your profile may be suspended if:

• Your credentials expire or become invalid
• You fail to keep your credentials and attestations current
• We receive multiple complaints about your conduct
• You violate our Terms of Service
• We cannot verify your current information

Reasons for Removal

Your profile may be permanently removed if:

• Your license is revoked or permanently suspended
• You engage in fraudulent or unethical behavior
• You provide false information in your application
• You violate professional ethics or standards of care
• You repeatedly fail to meet ongoing requirements

Effect of Suspension/Removal

• Your profile is hidden from the directory
• You cannot receive new inquiries or messages
• Your verification badge is revoked
• If you have a paid Network subscription, fees are handled per the terms disclosed at purchase
• You may reapply after addressing the issues, subject to then-current onboarding requirements

Appeals & Reconsideration

If your application is denied or your profile is suspended/removed, you may request reconsideration:

How to Request Reconsideration

1. Contact us through our support form or email support@n3w.io
2. Include your application ID or professional profile ID
3. Explain why you believe the decision should be reconsidered
4. Provide any additional documentation or evidence

We will review your request and respond as quickly as possible. All decisions are made at our discretion and are final.

Limitations & Disclaimers

No Guarantee of Credential Validity or Quality

N3W does not:

• Guarantee that self-reported credentials are current or valid
• Independently verify licenses with state boards (unless concerns arise)
• Guarantee the quality or effectiveness of services
• Endorse or recommend specific professionals
• Monitor professional-client interactions
• Supervise or control professional practice
• Assume liability for professional negligence or misconduct

User Responsibility

Users should:

• Independently verify a professional's credentials
• Check with state licensing boards
• Ensure the professional is licensed in your jurisdiction
• Verify that the professional's expertise matches your needs

Professional Responsibility

Professionals are responsible for:

• Maintaining their own licenses and insurance
• Complying with all applicable laws and regulations
• Following their profession's ethical guidelines
• Providing services within their scope of practice
• Managing client relationships and care independently

Changes to Policy

We reserve the right to modify this Verification Policy at any time. Material changes will be communicated to professionals in our directory via email.